Shipping
Orders placed before 5pm Pacific Time are usually processed and shipped the same day. Our standard shipping method is via UPS or FedEx Ground. We can use faster shipping methods, but keep in mind that an item like a cash drawer is very heavy (25 to 31 pounds), and expedited shipping can be expensive. UPS Ground service usually takes 3 to 7 days, depending on your distance from our warehouse.
WarrantyThe manufacturer’s warranty applies to products sold by Pointofsale.com. The manufacturer usually handles warranties. Warranties vary by manufacturer. Please refer to our warranty chart for further details, or call our Customer Service Department.
Returns
Software
All software sales are final. We will replace software if the disks are defective and will not install properly.
Dell Computers
If you order a Dell computer from us, the sale is final once the computer is in transit to your delivery address. This is because we register you as the legal owner with Dell. At that point, Dell is solely responsible for any repairs or replacement under the terms of their warranty.
Other Non-defective Product Returns
No returns for refund or credit are permitted after 30 days. It is your responsibility to make sure any hardware you order is compatible with the software you use. All non-defective returns will be charged a minimum 20% restocking fee, in order to cover our original shipping and handling. Merchandise returned in open boxes will be charged a restocking fee based on condition. Please return all products complete with boxes, manuals, warranty cards, cables and anti-static packaging. All manuals, warranty cards, etc., must not be written on. We will charge for all items that are missing or damaged. We highly recommend double boxing all returns to avoid damage to the manufacturer’s box. Write the RMA number on the outer box. Do not write on the product box.
DOA
If your product is DOA (Dead On Arrival), out of box failure, or fails during the manufacturer’s DOA period, our Customer Service Department will arrange for replacement within the guidelines of the manufacturer’s warranty and DOA policy. Please refer to our warranty chart.
Returning Defective Products
All products returned must have a valid Return Material Authorization (RMA) number. To receive an RMA number contact our Customer Service Department. RMA numbers are good for 14 days. Please return all products complete with boxes, manuals, warranty cards, cables and anti-static packaging. All manuals, warranty cards, etc., must not be written on. We will charge for all items that are missing or damaged. We highly recommend double boxing all returns to avoid damage to the manufacturer’s box. Write the RMA number on the outer box. Do not write on the product box. Our receiving department will refuse any product received without a valid RMA number. Returns must be shipped freight and insurance pre-paid. Unless specifically instructed otherwise, all returns must be sent to our main office.
Include a copy of the invoice for each item returned. This is often required by manufacturers to support your warranty claim. We may charge a $10 fee per invoice if we have to search our files for invoice copies to support your warranty claim.
Limits of Liability
Pointofsale.com disclaims all liability for, and customer specifically waives all rights to, any special, incidental or consequential damages, including any damages to property or any damages resulting from loss of data, profit or goodwill, which customers might suffer directly or indirectly as a result of any breach of any warranty, representation or covenant by Pointofsale.com, the manufacturer, or Pointofsale.com suppliers. Pointofsale.com is not responsible for the integrity of data on storage devices (hard disk drives, tapes, diskettes, etc.). The contents of this document supersede all other previously published documents by Pointofsale.com. Policies and warranties are subject to change without prior notice.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Pointofsale.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Pointofsale.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Pointofsale.com shall immediately issue a credit to your credit card account in the amount of the charge.
Jurisdiction and Venue
You agree that any legal action brought against mdtcs.com shall be governed by the laws of the State of Nevada without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the mdtcs.com site shall be an appropriate federal or state court located in Las Vegas, Neveda.
Customer Privacy
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